Introduction
9988hk (referred to as "we", "us", or "the platform") treats your privacy as a top priority. This Privacy Policy explains what information we collect when you use the 9988hk website and mobile app, why we collect it, and how we use and protect it.
By creating an account or using any service on the 9988hk platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions An integral part.
This Privacy Policy applies solely to the 9988hk platform. We are not responsible for the privacy practices of any third-party websites or services.
What Data We Collect
9988hk only collects the information needed to provide you with the best service. We never collect excessive or unnecessary data.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
Age Verification & KYC |
| Contact Information |
Mobile number, email address |
Account, Contact & Security |
| Financial Information |
Mobile Banking Number (Bkash/Nagad/Rocket) |
Payment Processing |
| Device Information |
IP Address, Browser, Operating System |
Security & Fraud Prevention |
| Usage Information |
Login Time, Gaming History, Betting Patterns |
Service Improvement & Support |
| Cookie Data |
Session tokens, preference settings |
Improving User Experience |
Sensitive Data
9988hk does not collect sensitive information such as religion, political views, ethnicity, or health data. Full card numbers and PINs are never stored.
How We Collect Your Information
9988hk collects data through several methods. We are committed to keeping you fully informed about each one.
Registration & Account Creation
When you create an account on 9988hk, you voluntarily provide your name, mobile number, and date of birth. This information is collected directly from you.
For the duration of platform use
When you play games, place bets, or purchase lottery tickets, usage data is automatically logged. This is used to improve our service quality.
Payment Transactions
Necessary financial information is collected when you make deposits or withdrawals via bKash, Nagad, or Rocket. All payment gateway connections are always encrypted.
Cookies & Tracking Technologies
When you visit the website, device and browsing information is collected automatically via cookies and similar technologies. You can manage cookies through your browser settings.
Support Contact
When you contact our support team via live chat or email, those conversations are recorded to help us serve you better in the future.
How We Use Your Data
9988hk uses your data only for specific, legitimate purposes. We never sell your information to advertisers or third parties.
Primary Use
- To create, manage, and verify your account
- To process financial transactions and maintain transaction records
- To comply with age verification and KYC (Know Your Customer) requirements
- To prevent fraud, money laundering, and illegal activity
- To provide customer support services
- To comply with legal obligations
Service Improvement
- To recommend games based on your preferences
- To improve platform performance and user experience
- To develop and test new features
- To send you relevant bonuses and promotional offers (with your consent)
Important: 9988hk will never send you marketing messages without your consent. You can opt out of promotional communications at any time.
Data Sharing Policy
9988hk never sells your personal data to third parties. However, limited information may need to be shared in certain specific circumstances.
When Your Information May Be Shared
- Payment Processors: Payment gateways such as Bkash, Nagad, and Rocket receive only the information strictly necessary to complete a transaction.
- Legal Authorities: We may be required to disclose information to the relevant authorities in response to a court order or other legal obligation.
- Security Partners: Specialist service providers for fraud detection and cybersecurity may access a limited amount of data.
- Business Succession: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect.
9988hk never sells your data to advertisers, data brokers, or unrelated third parties — that is our core commitment.
Data Protection Practices
9988hk uses industry-leading technology to protect your data. Our security infrastructure is continuously tested and updated.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, equivalent to the standard used in the banking industry.
- AES-256 Storage Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): OTP-based two-step verification is available to add an extra layer of security to your account.
- Real-Time Fraud Detection: Our automated systems detect unusual transactions or login patterns and take immediate action.
- Regular Security Audits: Regular penetration testing and security reviews are carried out by independent third parties.
- Staff Training: All staff receive regular data security training and follow a minimum necessary access policy.
Cookie Policy
Cookies are small text files stored in your browser. 9988hk uses cookies to enhance your experience and ensure the platform functions correctly.
Cookie Type
- Essential Cookies: Required for login sessions and security. The platform cannot function properly without them.
- Functional Cookies: Remembers your language preference and other settings.
- Analytics Cookies: Helps us understand how the platform is being used (anonymous data).
- Security Cookies: Used to prevent fraud and CSRF attacks.
You can disable non-essential cookies through your browser settings, though some platform features may become limited as a result.
Your Rights
As a 9988hk user, you have clear rights over your personal data. We respect those rights and are ready to assist with any request.
- Right to Know: To find out what data we hold about you, submit a request to our support team.
- Right to Rectification: If any of your information is incorrect, you can request that it be updated.
- Right to Erasure: After closing your account, you may request that your data be deleted (subject to any legal obligations).
- Right to Data Portability: You may request a copy of your data in a portable format.
- Right to Object: You may object to marketing communications or certain types of data processing at any time.
- Right to Withdraw Consent: You may withdraw your consent for any additional data processing at any time.
To exercise your rights: Email us at support@9988hk.app or reach out via live chat. We'll respond within 7 business days.
Data Retention Period
9988hk does not retain data longer than necessary. A specific retention period is defined for each type of information.
| Data Type |
Retention Period |
| Account Information (active accounts) |
Until account closure |
| Transaction Records |
Up to 5 years as required by law |
| KYC Documents |
3 years after account closure |
| Support Conversations |
1 Year |
| Log Files & Security Data |
90 Days |
| Marketing Preferences |
Until opt-out |
After the specified retention period, data is automatically deleted or anonymized using secure methods.
Protection of Minors
9988hk is strictly a platform for users aged 18 and above. We never knowingly collect data from minors.
- Age verification is mandatory at registration
- Additional identity verification may be requested in suspicious cases
- Any account identified as belonging to a minor will be closed immediately
- Parents can report suspicious accounts by emailing support@9988hk.app
If you suspect a minor is using 9988hk, please contact us right away. We will take immediate action.
Policy Updates
9988hk may update this Privacy Policy when needed. For significant changes, we will:
- We will display a clear notification on the platform
- We will send an SMS to your registered mobile number
- We will update the "Last Updated" date at the top of the page
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.